Return Policy

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Overview

Hipsalive is committed to your satisfaction. We offer a straightforward return and refund policy to protect your interests when purchasing our meal planning services.

Money-Back Guarantee

Hipsalive offers a 14-day money-back guarantee on your initial purchase. If you are not satisfied with your meal plan within the first 14 days, you may request a full refund, no questions asked.

Eligibility

To be eligible for our money-back guarantee, you must:

  • •Request the refund within 14 days of your purchase date
  • •Have not used your plan beyond the scope of reasonable evaluation
  • •Provide your account email and order reference number
  • •Clearly state the reason for your dissatisfaction

How to Request a Refund

To request a refund from Hipsalive, please follow these steps:

  • 1. Contact our support team at info@hipsalive.world with the subject "Refund Request"
  • 2. Include your full name, email, order number, and purchase date
  • 3. Explain why you would like a refund
  • 4. Our team will respond within 3 business days with a confirmation
  • 5. Your refund will be processed within 5-7 business days

Refund Processing Time

Once your refund request has been approved by Hipsalive, you can expect:

  • •Credit card refunds: 5-7 business days
  • •Bank transfer refunds: 7-10 business days
  • •PayPal refunds: 3-5 business days
  • •Your bank may take an additional 1-2 days to process

Cancellation Policy

You can cancel your Hipsalive subscription at any time by contacting our support team or through your account settings. Once cancelled:

  • •Your subscription will end at the end of your current billing cycle
  • •No refunds are provided for partial months
  • •You will retain access to your meal plans until the billing cycle ends
  • •Recurring billing will cease immediately
  • •You can reactivate your subscription at any time

Subscription Upgrade and Downgrade

You can change your Hipsalive subscription plan at any time:

Upgrading Your Plan

When you upgrade to a higher-tier plan, you will be charged the difference in price immediately. Your new plan takes effect immediately, and you will receive updated access and features.

Downgrading Your Plan

When you downgrade to a lower-tier plan, the change takes effect at your next billing cycle. No refund is issued for the difference between plans. If you downgrade mid-cycle, your new plan pricing applies to your next renewal.

What is Not Eligible for Refund

The following are not eligible for refund:

  • •Refund requests made after 14 days of purchase
  • •Partial month refunds after the initial 14-day period
  • •Refunds for plans purchased with promotional codes or discounts
  • •Refunds due to user error or misunderstanding of features
  • •Refunds for plans accessed by multiple individuals on one account
  • •Duplicate or fraudulent charges reported after 90 days

Duplicate Charge Resolution

If you believe you have been charged twice for Hipsalive, please contact our support team immediately with:

  • •Your account email address
  • •Transaction reference numbers or bank confirmation details
  • •Transaction dates
  • •Amounts charged

We will investigate and issue a refund for legitimate duplicate charges within 5 business days.

Chargebacks

If you initiate a chargeback with your bank or payment processor instead of contacting Hipsalive directly, we may:

  • •Suspend or terminate your account
  • •Report the chargeback to payment networks
  • •Pursue collection of chargeback fees

Special Circumstances

Hipsalive may consider refunds outside the standard policy for special circumstances, including:

  • •Service unavailability or technical failures preventing plan access
  • •Documented health emergencies preventing use of the service
  • •Unauthorized charges on your account
  • •Significant discrepancies between advertised and actual service

Contact our support team to discuss your specific situation.

Account Reactivation

If you cancel your Hipsalive account and wish to reactivate it, you can do so by:

  • •Logging into your account and selecting your desired plan
  • •Providing billing information for the new subscription
  • •Receiving immediate access to all plan features

Payment Method Issues

If Hipsalive cannot process your payment due to:

  • •Expired credit card
  • •Insufficient funds
  • •Bank blocks or fraud alerts
  • •Updated contact information requirements

We will send you notifications to update your payment information. Your account will be suspended until payment is processed successfully.

Refund Disputes

If you have a dispute regarding a refund decision, you may:

  • •Submit additional documentation or explanation
  • •Request review by our management team
  • •Submit a formal complaint to our support team
  • •Escalate to relevant consumer protection authorities in your jurisdiction

Contact Our Support Team

For any questions about our Return Policy or to request a refund, please contact:

Hipsalive
Prof.-Much-Straße 10
65812 Bad Soden am Taunus
Germany

Phone: +491726551007
Email: info@hipsalive.world

Business Hours: Monday - Friday, 9AM - 6PM CET

Policy Updates

Hipsalive reserves the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

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